Refund policy

To start a return, you can contact us at support.zelvionpets.com@gmail.com.

Returns are handled through our support team. Please contact us to initiate a return. We will provide the correct return address based on your order.

Returns must be approved by our support team before sending. Do not send items back without contacting us first.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

We do not accept returns for change of mind after shipping.

Customers are responsible for return shipping costs unless the item is defective or damaged.

If your return is accepted, we will provide instructions on how and where to send your package.

Delivery times may vary between 5-12 business days depending on your location.