Shipping policy

SHIPPING POLICY

Last updated: April 20, 2026

Thank you for shopping with Zelvion Pets. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Time
We offer shipping to the United Kingdom. Estimated delivery time is 5–10 business days after processing. Please note that delays may occur due to high demand or courier issues.

3. Shipping Charges
We offer FREE shipping on all orders within the United Kingdom.

4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using this number.

5. Delays
Zelvion Pets is not responsible for delays caused by customs, courier services, or unforeseen circumstances.

6. Incorrect Address
Please ensure that your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Lost or Stolen Packages
If your package is lost or stolen, please contact us at support.zelvionpets.com@gmail.com and we will assist you as best as possible.

8. International Shipping
Currently, we only ship within the United Kingdom.

9. Contact Us
If you have any questions about your order, please contact us:
Email: support.zelvionpets.com@gmail.com